Terms of Service

Accessories
Cables and other accessories are not included unless specifically mentioned. Please add any additional items you want from our wide range of accessories.

 

Charges
Our ISO and BSI status requires extensive testing of equipment before and after each hire, so a minimum hire period is unavoidable.

 

Standard Hire – 7 day minimum hire
The hire period (and therefore the charges) begins the day you receive the equipment and continues up to and including the day our carrier collects the equipment, by prior arrangement in good working condition. This arrangement ensures you only pay for equipment when on your premises and not in transit.

If you elect to make your own arrangements for the return of the equipment then the hire charges continue until the equipment is received back in our offices in good working condition.

 

Long Term Hire
Instruments are available for hire at a reduced rate for customers able to commit to hiring for a 12 month period. Instruments are delivered with a 12 month calibration certificate. If the Instrument develops a fault whilst under normal operating conditions then a replacement instrument will be made available until the repair is completed. This way instruments are always available with better safeguards than buying one and after a year you can replace it with the latest version if one has become available. We issue invoices on a monthly basis and our payment terms are strictly net thirty days. Instruments must be returned to AcSoft Ltd at the end of hire period.

 

Cancellation
Charges may be due if you cancel a hire within 48 hours of the agreed start date. Please read the Terms and Conditions for more information.

 

Delivery 
Delivery is normally by noon next day to most parts of the UK. If you are near a main centre then 10.30 am or even earlier can be arranged at extra cost. There are no guarantees, we are all in the hands of the carrier, although 10.30 and noon are usually pretty reliable.

Same day delivery, using a small local carrier or taxi, may be possible, but this option is relatively expensive and not always possible at short notice. If the equipment is being shipped away from mainland Britain, or to remote areas, or the timely arrival of the equipment is of utmost importance to you, then we recommend allowing for possible delays by the carrier; this could mean shipping a day earlier.

 

Insurance
Comprehensive insurance, new for old, must be arranged for the duration of the hire. As most organisations already have a policy covering equipment hire, this is not usually a problem.

 

Insurance in Transit
When we dispatch goods, they are insured in transit. Carriers are notoriously bad at providing adequate insurance cover, so we recommend you check with your carrier to ensure the equipment is covered on the return journey if you are arranging shipping. If you ask us to arrange the collection on your behalf then the goods will be insured.

 

Overseas Hire
As a UK company our Hire Agreements are not covered abroad. Therefore we only hire to UK based organisations or their overseas affiliates.